Frequently asked questions
What is our return policy?
We want you to be confident in your purchase. Return eligibility may very by product and supplier. Please contact ERT Tactical before returning an item so we can provide the appropriate return instructions. Additional details can be found in our return policy.
Do we sell to the general public?
Yes. Many ERT Tactical products are available to the general public. Certain restricted or professional-use items may require verification or may not be available for purchase depending on applicable laws, regulation, or supplier requirements.
How long does shipping take?
Shipping times vary depending on the product, supplier, and destination. Estimated delivery information will be provided when available. Orders containing multiple items may arrive in separate shipments.
Do you offer discounts for first responders?
ERT Tactical is committed to serving law enforcement, fire, EMS, security professionals, and other first responders. Discount programs and special offers may be available as the store grows. Check our website for current promotions and eligibility requirements.
How much does shipping cost?
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Shipping cost are calculated based on the items in your order, delivery location, and available shipping method. Your applicable shipping charges will be displayed at checkout before you complete your purchase.
Who does ERT Tactical serve?
ERT Tactical provides gear and equipment for law enforcement, firefighters, EMS professionals, security personnel, and other first responders, while also offering select products suitable for responsible civilian use.
Can I track my order?
Yes. When tracking information is available, you'll receive an email with your tracking details after your order ships. Some orders may arrive in multiple shipments and have separate tracking numbers.
Can I change or cancel my order after it is placed?
We begin processing orders as quickly as possible. If you need to change or cancel an order, contact ERT Tactical as soon as possible. We'll do our best to accommodate you request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipped.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact ERT Tactical as soon as possible. Please include your order number and photos of the item and packaging when applicable. We'll review the issue and help determine the appropriate next steps.
How can I contact ERT Tactical?
If you have questions about an order, product, or general inquiry, please use our Contact page to get in touch with ERT Tactical. Be sure to include your order number when contacting us about an existing order.